Trust & privacy
Built to be safe, honest, and transparent
We reduce AI anxiety with clear boundaries: privacy protections, grounded answers, and guidance on when to speak to a human expert.
Privacy first
Conversations are secured and never sold. You control retention and can request deletion at any time.
Grounded answers
SpektraBot references UK SEND law and guidance. It tells you when to double-check with a professional.
Clear boundaries
For legal appeals or safeguarding concerns, we signpost to human experts and crisis lines.
Data practices
What we collect
- •Account information (email, name)
- •Conversation history with SpektraBot
- •Battle Binder documents you create
- •Reminder settings and preferences
How we protect it
- •90-day retention - conversation data is automatically deleted after 90 days
- •UK hosted - all data stored in the UK
- •Right to erasure - request deletion of your data at any time
- •Data export - request a copy of your data in a portable format
- •Internally evaluated against NHS guidelines - AI provider selected after our own evaluation against NHS data handling and UK GDPR guidelines
We never sell your data. Data is not used to train AI models. Our AI provider was selected after thorough evaluation for UK GDPR compliance and compatibility with NHS data handling standards. See our privacy policy for full details.
AI disclosure
How SpektraBot works
- •Powered by a large language model evaluated for UK GDPR compliance and compatibility with NHS data handling guidelines
- •Retrieves information from a curated knowledge base of SEND guidance
- •References the SEND Code of Practice 2015 and publicly available local authority information
- •All chat responses are labelled as AI-generated
Limitations
- ⚠SpektraBot is not a legal advisor
- ⚠It cannot access your child's individual records or EHCP
- ⚠It may occasionally produce inaccurate or incomplete information
- ⚠It does not replace professional support from SENDIASS, IPSEA, or qualified solicitors
How we evaluate accuracy
We use a systematic evaluation framework with a thorough suite of test cases across diverse SEND personas, custom graders for rights-referencing and citation accuracy, and adversarial red-team tests for safety. Evaluation results are reviewed regularly and used to improve the system prompt and knowledge base.
Report an error
If SpektraBot gives you incorrect information, please let us know at support@spektrabot.co.uk. Your feedback directly improves the system.
Accessibility
What we test
- •Automated WCAG 2.2 AA scans on all public routes using axe-core
- •Colour contrast verification against AA thresholds (4.5:1 for normal text, 3:1 for large text)
- •Keyboard navigation testing (tab order, focus indicators)
- •Form label and ARIA attribute validation
- •Reduced motion support for users who prefer less animation
What we acknowledge
- ⚠Automated testing tools typically catch 30-40% of accessibility issues
- ⚠We supplement automated scans with manual testing but do not yet have an independent audit
- ⚠Screen reader testing is performed with VoiceOver (macOS) but not yet across all assistive technologies
We welcome feedback on accessibility issues. Please contact support@spektrabot.co.uk.
When to seek professional help
For legal strategy, appeals, or safeguarding concerns, please consult a qualified professional. SpektraBot will remind you when a situation needs human advice.
Specialist SEND support is available from IPSEA, your local SENDIASS, and Contact.
Crisis support (UK)
- Crisis Text Line (Shout): Text "SHOUT" to 85258
- Samaritans: 116 123 (24/7)
- Childline: 0800 1111 (for young people)
- Emergency: If in immediate danger, call 999.
Who is behind SpektraBot?
SpektraBot is built by a community interest company and supported by the UK's innovation agency.
Spectrum Dynamics CIC