Privacy policy (concise)

What we collect: Chat messages and account details necessary to provide the service.

How we use it: To respond to your queries and improve the service. We do not sell your data.

Where it lives: Hosted in the UK (eu-west-2) to stay aligned with GDPR.

Your control: You can request deletion of your conversations and account data.

Security: Conversations are encrypted in transit and at rest.

Advocate data sharing: If you request specialist advocate support, your conversation history, child profile, and uploaded documents may be shared with your assigned advocate. This requires your explicit consent and can be withdrawn at any time; if withdrawn, advocate access is revoked immediately and no further sharing occurs. Advocate data is retained for up to 30 days after case closure (or withdrawal) and then permanently deleted, unless we must keep it longer to meet legal obligations. Safeguarding concerns may be reported to appropriate authorities regardless of consent status, in line with Working Together to Safeguard Children 2023.